At Aureria, customer satisfaction is our priority. Below is an outline of our return, exchange, and refund process for your convenience.
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return. To be eligible, the item must be in the same condition in which you received it—unused, unworn, with tags, and in its original packaging. You will also need to provide proof of purchase or a receipt.
If you wish to initiate a return, please contact us at aureria.info@gmail.com. Once your return is accepted, we will provide you with a return shipping label along with detailed instructions on how to send back your item. You will be responsible for any return shipping costs. Please note that items returned without prior approval will not be accepted.
For any further inquiries regarding returns, feel free to reach out to us at the email provided above.
Certain products cannot be returned due to their nature. This includes perishable goods, custom or personalized items, and personal care products. Additionally, hazardous materials, flammable liquids, or gases cannot be accepted. We also do not offer returns on sale items or gift cards.
If you have any concerns about the eligibility of a specific item for return, we encourage you to contact us for clarification.
The quickest way to ensure you receive the correct item is to return the original product, following our return policy guidelines. Once the return is processed and accepted, you can then proceed to place a new order for the desired item.
Upon receiving and inspecting your returned item, we will notify you of the outcome. If the return is approved, a refund will be processed to your original payment method within 10 business days. Please be aware that your bank or credit card company may require additional time to process the refund.
Should more than 15 business days pass after your return is approved and you have not received your refund, please contact us at aureria.info@gmail.com.
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the situation and rectify the issue.
If you are receiving goods shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without providing justification. The item must be in the same condition in which you received it—unused, unworn, with tags, and in its original packaging. A receipt or proof of purchase is also required.
Once your parcel has been dispatched, please note that Aureria has no control over the delivery process, as this is handled by third-party couriers. If no one is available at the time of delivery, the courier may redirect your parcel to a local post office for collection.
Your parcel will typically remain at the post office for 14 days before being returned to our manufacturer. While Aureria will send reminders for you to collect your parcel, we cannot assume responsibility if the parcel is not collected within the designated timeframe, even after our reminders. Once a parcel is returned to the manufacturer due to non-collection, we will be unable to issue refunds or accept returns.
